Red Engine Consulting is a 21st century management consulting company specializing in the delivery of world class IT Service Management solutions. Our mission is to deliver the highest quality and most cost effective, IT Service Management related consulting services to small and medium sized IT organizations.Red Engine Consultants We promise to provide simple, practical and effective® service management consulting solutions to our customers. The value we provide is guaranteed.
We promise to provide simple, practical and effective® service management consulting solutions to our customers. The value we provide is guaranteed. We promise to deliver improved IT value in weeks or months, rather than years.
Many IT organizations have tried, with limited success, to reap some of the benefits of IT Service Management as described in the Library. The following is a list of a few of the most common issues facing IT organizations:
Ad hoc processes and procedures
Lack of meaningful metrics and reporting
No Service Level Agreements
Inconsistent management of customer expectations
Our services are designed to accommodate your organization's need for flexibility. We offer both on-site and remote services or a customized combination of the two.
In fact, we know we've done our job if you never have to call us again. We create valuable solutions for your organization without bringing in an army of consultants.
Our customized solutions are designed to ensure that you benefit from the most appropriate combination of consulting and training solutions for your organization.
The goal is to help you to deliver the highest-quality and most cost-effective services that are appropriately aligned with the needs of your business customers in order to help you to:
Better Manage Customer Expectations
Add Measurable Value
Improve Overall Service Quality
Ultimately, our objective is to provide you with the skills and expertise necessary to implement a simple, practical and effective solution that allows you to continuously improve and mature your processes and your entire organization over time.